FREQUENTLY ASKED QUESTIONS ABOUT OUR REPAIR WORK
After The Crack Wizard completes a job, we leave a handout that answers the following work-related questions.
1. Can I remove the plastic tubes sticking out of the repaired crack after the work is complete?
Yes. The plastic tubes (“injection ports”) can be removed from the wall 24 hours after the crack is injected. While most homeowners leave the injection ports on the wall, the ports can be removed by cutting them off at the base (flush with the wall) with any type of small saw or blade. Removing the injection ports can be done without jeopardizing the warranty or the integrity of the repair.
2. Can I paint over the repaired crack after the work is complete? If so, how long should I wait?
Yes, our work can be painted over with any latex or acrylic paint immediately after the repair is complete. Painting over the repair will not jeopardize the warranty or the integrity of the repair.
3. How do I transfer my warranty to new owners if/when I sell my property?
Just leave your certificate with the new owner if the property is sold. Since our warranty is in the name of the property address (and transferable to new owners at no charge), our repair work is always warranted, regardless of who owns the property. New owners can update their information simply by contacting our office.
The Crack Wizard uses proprietary sealants and resins to provide permanent and affordable solutions to one of the biggest problems facing homeowners: Cracked and leaking concrete in basement foundation walls.
With over 20 years experience, The Crack Wizard specializes in repairing cracks in poured concrete foundations.
If you have any other questions
or require additional information,
please call 1-888-CRACK-WIZARD (1-888-272-2594)
or email us at firstname.lastname@example.org